Server Management & Technical Support

We Put All Our Expertise in Server Management for Your Business Success

Web Pioneer's support team will take care of your server and its performance while you focus on managing your business.

Why Should You Hire a Server Management Company?

By finding a reliable server management company, you will save a lot of time and effort to focus on managing and growing your business efficiently. You won't need to worry about the latest technology trends or stay constantly updated on the latest security issues. You will have plenty of time just to manage your business and enjoy it.

Our Technology and Workflow

Error Handling

Our support team is ready 24/7 to respond and assist with any issue. With Web Pioneer's management panel, you will be able to manage and check the status of all open and closed support tickets via any desktop or mobile device.

Planning and Design

Our engineers work with you to design the custom and optimal solution for your needs. Once deployed, we test and make necessary improvements to ensure your work environment is successful throughout.

System Management

At Web Pioneer, we provide 24/7 system management, including troubleshooting, upgrades, and installation services for the software your servers rely on.

Routine Maintenance

Our specialists and server managers always work to provide the highest efficiency rates for infrastructure and system performance to consistently maintain the level of service provided to our customers.

Antivirus and Malware Protection

All our servers at Web Pioneer are protected with ClamAV antivirus application and also include signature updates, spam filtering, email antivirus services, and custom malware signature databases.

Advanced Monitoring

We have advanced monitoring services beyond just server ping testing. We guarantee a network operations team working 24/7 to alert you and respond to any issue before it affects your business.

Server Management & Technical Support Plans

System & Performance Management

OS and Services updates management
cPanel/WHM Tweaking
Server account management: migration / creation / suspension / termination
System and Services diagnostics and troubleshooting
Third-party software installation
(ffmpeg, solr, node js app, APE (Ajax Push Engine), OpenERP(odoo), ruby application)
Periodic capacity review and process management for server environment
System and kernel tuning
Web server performance tuning
PHP/PHP-FPM performance tuning
Database tuning (MySQL)
Caching system (Disk Cache, Varnish, APC, memcache, Xcache)
Enhanced lockdown/daily audit
Custom solutions design suitable for your business requirements and nature
OS reinstallation and migration to new server

Monitoring

CPU / Memory / Hard Disk monitoring
Monitor the availability of HTTP, HTTPS (if any), FTP, SSH, MYSQL, SMTP, POP3, IMAP services
Website content monitoring

Advanced System Settings & Solutions

Virtualization Solutions (Docker, LXD, XenServer, Vagrant) includes (unlimited vm with basic system installation + only 2 managed vm - basic management)
Clustering and high-availability configurations - TT - Load balance
Database replication
CloudLinux implementation/management

Support

24/7 access to experienced support specialists
24/7 server and services monitoring with live response within 30 minutes
Account manager
Data center for incident management
Support methods

Backup & Disaster Recovery

Backup job scheduling
Failed backup retry
Automatic backup integrity verification
Remote backup

Server Protection

Hardening for SYN/DOS attack prevention
Firewall Tuning (IPtables, CSF and APF)
SSH User Access (Through VPN)
Web Server Hardening
BruteForce protection
WAF (Web Application FireWall)
PHP/PHP-FPM Hardening
Database Hardening
FTP Server Hardening
Malware and virus scanning and detection
SSH Server Hardening

Get a Free 30-Minute Consultation

With One of Our Specialized Experts!!

We discuss your needs and offer the best suitable solutions.

Get a Free Consultation

Do you have any questions?

Frequently Asked Questions

There is no fixed price, as the cost of design and development varies depending on the project nature, work scope, technical requirements, and requested features. We determine the price after understanding your idea and studying your needs completely, then provide a clear and appropriate quote.

Yes, we provide technical support and maintenance plans after delivery to ensure system stability, in addition to the possibility of future updates and development according to your needs. Technical support period starts from one year to three years.

Yes, the complete source code is delivered, and all intellectual property rights belong to the client after project completion.

Absolutely, projects are built with a flexible structure that can be expanded and developed at any time according to your business growth. It's best to share your future vision from the beginning to ensure the system foundation is compatible with your long-term plans.

Yes, we work with clients from different countries completely remotely. Communication is done through video meetings, email, and project management tools, with complete clarity in requirements, timelines, and reports throughout the execution period.