A Maintenance and Field Service System Built Around How Your Technicians Actually Work
Work orders, dispatch, PM contracts and spare parts in one system, with sign-off from the technician's phone.
When an AC or elevator contract comes up for renewal, the client asks one question: prove you did the visits. If your proof is a folder of paper job cards, some signed, some missing, some unreadable, you are negotiating from a weak position. We build maintenance systems for companies in the Gulf and beyond where every work order, every technician visit, every part used and every customer signature lands in one database, timestamped, the day it happens. Renewal season stops being an argument about paperwork and becomes a report you print in two minutes.
Visit history you can prove
Each completed job carries the technician's name, the checklist, photos and the customer's signature captured on site. That record is what wins the renewal meeting.
PM contracts that schedule themselves
Set the contract terms once (monthly, quarterly, per equipment) and the system generates the recurring visits. Nothing depends on someone remembering.
Works on the technician's phone
Job list, directions, checklist, parts entry and signature, all from a phone in the field. It queues offline in basements and plant rooms and syncs when coverage returns.
Yours on completion
Source code, database, designs and the app store accounts pass to your company when the final invoice is settled. That transfer is a written clause, not a verbal promise.
What Goes Into a Field Service System
Work order lifecycle
From customer call or contract trigger to assigned, in progress, completed and invoiced. Every status change is logged with who and when, so disputes have an answer.
Scheduling and dispatch board
A dispatcher sees every technician's day on one screen and drags jobs between them. Emergency callouts slot in without wrecking the planned PM route.
Preventive maintenance contracts
Contracts hold the equipment list, visit frequency and SLA terms. The system creates the visit calendar and flags contracts approaching expiry sixty days out, while there is still time to act.
Spare parts tracking
Technicians record parts against the job from their phone. You see real consumption per contract and per site, which is the number you need before quoting the next renewal price.
Customer sign-off and reports
The customer signs on the technician's screen and gets a PDF visit report by email or WhatsApp. Monthly contract reports come out of the same data, no retyping.
Arabic and English throughout
Office staff in one language, field crews in another, customer reports in either. We build bilingual with proper RTL from the first screen, not as a patch at the end.
What a Maintenance System Costs
| Scope | Price range | Typical timeline |
|---|---|---|
| Core system: work orders, scheduling, customer records | from $3,000 | 8-12 weeks typically |
| Full platform: adds PM contracts, spare parts, dispatch board, reporting | $4,500 – 8,000 | 12-20 weeks typically |
| Technician mobile app (Android/iOS, offline capable) | $3,000 – 4,500 | 8-12 weeks, can run in parallel |
Prices are fixed against a written scope, not billed by the hour, and payments are split across stages you can verify: you see a working stage before the payment tied to it falls due. Most maintenance companies start with the core plus the mobile app, then add contracts and parts once the field teams are comfortable.
From Paper Job Cards to a Working System
- Walkthrough: a video call where you show us your current job cards, contract files and dispatch WhatsApp groups, so we scope against reality rather than a wishlist.
- Scope document: you get a scope paper covering every screen, report and integration with a fixed price and stage plan, before any money moves.
- Staging build: the system goes up on a private test server from the early weeks, and your office manager and one senior technician click through real scenarios as we build.
- Field pilot: two or three technicians run live jobs through the app for a week or two while paper continues in parallel, and we fix what the field actually breaks.
- Go-live and transfer: we migrate your customer and contract data, train dispatchers and technicians, and hand over code, servers and accounts once the final payment clears.
Frequently asked questions
Our technicians are not comfortable with apps. Will they use it?
This is the most common worry and the reason the field pilot exists. The technician screens are deliberately minimal: today's jobs, a checklist, a parts field and a signature box. In our experience the crews adopt it quickly once they realise it ends the end-of-day paperwork pile.
What happens in areas with no mobile coverage, like basements and rooftops?
The app stores the job data, photos and signature on the phone and pushes everything to the server when the connection comes back. The technician never sees an error screen, and the office sees the record a few minutes later than usual instead of never.
Can it handle both contract visits and one-off emergency callouts?
It has to, because that is how maintenance companies actually operate. Contract visits are generated automatically from the PM schedule; callouts are created by the dispatcher in under a minute and can be billed separately or absorbed under the contract SLA, your choice per job.
We are in Saudi Arabia and you are in Cairo. How does support work?
We have delivered remotely to Gulf clients since 2014, and the time difference is a single hour, so we work your business day. Issues go into a shared tracker, urgent ones reach us on WhatsApp, and every fix is deployed to staging for your confirmation before it touches the live system.
Can you import our existing contracts and customer list?
Almost always. Excel sheets and exports from an old system are the usual starting point; we map the columns with you, run a trial import onto staging, and you verify a sample of contracts before we load the real database at go-live.
Renewal Season Should Be a Report, Not an Argument
Send us one of your current job cards and a rough count of technicians and active contracts. Expect back a scoped plan and a straight answer with a straight assessment of what a system for your operation involves, in writing, with numbers.
